Online Return Policy

“No Concern Returns” Personal service before and after the sale. See the most customer-friendly return policy in the business outlined below. Rest assured “The Purple Buildings” are your best choice for brand name lighting, ceiling fans & more.

Industry Leading 30 Day Return Policy

All like-new (uninstalled in original packaging) merchandise may be returned for a refund to the original form of payment less our shipping and handling (typically 10% – 20%) within 30 days of pickup or delivery, selecting in-store pick-up does not remove shipping and handling fees (typically 10% – 20%) issued by the manufacturer.  All returns must be in as-new condition, properly packaged in original packaging with all parts and manuals also properly packaged in original condition. If a returned item is determined not to be in “like-new” condition, additional fees will be deducted from your refund or your refund may be denied completely. Any missing parts or damaged packaging will be subject to a minimum $50 service fee. Please click here > RMA Request Form to start our hassle-free return process.

Defective & Damaged Items

Customer agrees to inspect all products within 24 hours, if any items are damaged or missing parts please visit our Parts Request Form. Damaged items will be replaced at no charge upon proper notification within 7 days of receipt of items. The manufacturer will send replacement parts directly to your home or we will arrange for an in store exchange if necessary. *Please note the manufacturer request you to send pictures of the damaged / defective item. If damaged or missing parts are reported after 7 days customer is responsible for all manufacturer costs for replacement parts including shipping and handling.

Items NOT Eligible For Returns

Recessed lighting, under cabinet lighting, track lighting and landscape lighting including all components or accessories are all NOT eligible for return or exchange. Previously installed or modified fixtures are not eligible return.

No Cancellations Allowed

Once we receive your order it is processed immediately, this means that no changes or cancellations can be accepted. To start our return process please fill out an RMA Request Form.

Shipping & Handling

All online orders include free local delivery via our purple truck OR drop-ship to your home from the manufacturer within 7 to 10 business days, selecting in-store pick-up items will usually be available 7 to 21 days, this is NOT a faster method for shipping and may actually delay the shipping time. IN STOCKSHOWROOM DISPLAY ITEMS as noted in the item description include free showroom pickup within 5 business days, an additional UPS quote will be emailed if drop-ship is selected in your shopping cart for all SHOWROOM DISPLAY ITEMS. Oversize freight items as noted in the description of item online are not eligible for free ship-to-home, if there is an additional shipping charge you will receive an email to collect the freight charges or you may request to cancel your online order. For online order tracking please visit Online Order Tracking.

Large Orders, Custom Orders

Due to the nature of lighting some items can not be shipped UPS or FedEx ground. In this instance common carrier truckers are a dependable and economical way to deliver your product in two to three weeks. Deliveries are made Mon. – Fri. daytime hours to curbside or driveway only. If you need lift gate or other special delivery services, contact us at customerservice@lightnleisure.com or 781-281-9581. A representative from the common carrier trucking company will contact you to arrange a delivery appointment. Extra charges may apply to common carrier truck shipments and you will be notified of these prior to sipping. Commercial/Contractor/Large Job orders over $2,500, or more than six units are subject to a 50% restocking fee if returned for any reason other than manufacturing defect. We recommend ordering a sample product prior to placing your main order if you are unfamiliar with the product. We reserve the right to change or modify this clause on a case by case basis.

Warranty Policy

Light ‘n Leisure “The Purple Buildings” proudly stands behind the products we sell. We offer a 30 day guarantee on every item we carry; after our 30 day guarantee has expired, all warranties, expressed or implied, are directed to the manufacturer of your item.

This guarantee does not cover breakage or malfunctions, caused by mishandling or use of the product in ways other than specified by the manufacturer. Light bulbs included with product are supplied by the manufacturer for testing purposes only and are not covered by any guarantee or warranty. Unless specifically noted, the lighting, furniture and other products sold are for residential use only, and is not designed, manufactured, or recommended for use in a commercial or non-residential setting.

Please retain a copy of your sales receipt, as well as any warranty information provided by the manufacturer in the original packaging as required by the manufacturer for any warranty claims. For manufacturer’s contact information please refer to your warranty information card in the original packaging.

Customer Service

Phone: (781) 281-9581        Email: customerservice@lightnleisure.com